Frequently asked questions

Choose a product, select any available options, add it to your cart, enter the billing and delivery details, and continue to secure payment.

The checkout supports the payment methods made available by CCAvenue, including eligible cards, net banking and UPI options. International orders require an eligible international card.

No. Orders placed through this store are prepaid.

Yes, selected stationery retailers carry Nightingale products. Contact customer service to ask about availability near you.

Yes. Nightingale ships to more than 200 countries. International shipping charges are calculated after you enter the destination at checkout.

Eligible India orders above ₹1,000 receive free shipping. Charges for smaller or international orders are calculated at checkout.

Orders are normally processed within 24–48 working hours. India transit is commonly 3–10 working days depending on the destination and factors outside our control.

Use the tracking link in your dispatch email or open the Track Order page with your order number and billing email.

First check whether an order confirmation was received. If not, contact customer service with the payment reference so the team can verify it.

Contact customer service as soon as possible. Changes are subject to the order’s production and dispatch status and the current Return & Refund Policy.

After an approved refund is initiated, banks generally take 7–10 working days to credit the original payment method.